CARD

  • Employee Relations Manager

    Job Locations US-TX-Dallas
    ID
    2019-7582
    Category
    Human Resources/Recruiting
    Position Type
    Regular Full-Time
  • Overview

    The Role:

    At the Center for Autism and Related Disorders we are looking for a talented and experienced Human Resource Manager will help us to partner with our multi-state centers. This is a "customer first, hands-on" HR role that requires someone capable of being a trusted advisor to management and an employee advocate who knows how to make things happen. This role also requires effective partnering across the HR function through teamwork and collaboration to deliver value-added services to management and employees.  You will need strong organizational skills and understanding of HR systems, administrative protocols, background checks and investigations, possess a keen attention to detail, be able to manage multiple priorities and maintain high levels of confidentiality.  In addition, the role requires accountability, adaptability and critical thinking.

    Responsibilities

    Here’s what you’ll do:

    • Manage the resolution of complex employee relations issues; initiating and spearheading the investigation of employee complaints while partnering with legal counsel, when necessary.
    • Lead the investigation and interview process by creating detailed interview notes, timelines, investigation summary reports and maintaining investigation files.
    • Capable of exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action
    • Help to develop and then manage the tracking, dashboards and associated metrics for areas of responsibility, including employee relations.
    • Prepare for investigations by creating questionnaires and reviewing analysis and research prior to interviews
    • Follow up with applicable participants involved in each investigation to provide status updates, investigation closure notice and any other relevant communication in order to close the loop.
    • Counsel and advise managers on proper investigation techniques.
    • Guide management on appropriate disciplinary actions to create consistency and ensure minimal legal risk by applying policies and procedures to resolve issues and conflict resolution.
    • Work closely with management and employees to improve work relationships, build and maintain morale, and increase productivity and retention. 
    • Manage a substantial workload and find balance in prioritizing and addressing projects and issues based on knowledge and escalation criteria.
    • Serve as a consultant to center management on key issues, and as an employee champion.
    • Work with HR Director to ensure that high standards are maintained for HR region.
    • Maintain knowledge of human resource industry trends and new employment related legislation and communicate policies, procedures and program revisions as necessary to assigned groups. Communicate findings to HR Management team.
    • Communicate ideas for process improvement and keep abreast of new legislation as it pertains to areas of responsibility.
    • Ability to interact within all levels of the company
    • Occasional travel to nearby centers and quarterly travel to corporate headquarters.
    • Additional duties and projects, as assigned.

    Qualifications

    Here’s what you’ll bring to the table:

    • BA/BS degree in Human Resources, Organizational Development or related discipline and/or equivalent work experience. 
    • Certification in PHR/SPHR, SHRM-CP or SHRM-SCP preferred.
    • Minimum of 3-5 years Human Resources experience, of which at least 2 years will be as a business partner for a larger organization.
    • Shared services, employee relations and/or HR Generalist experience.
    • Experienced in conducting complex investigations with little to no guidance.
    • Demonstrated problem solving and conflict management skills.
    • Strong client relationship, critical thinking, negotiations and consulting/influencing skills.
    • Ability to handle matters of confidentiality and/or sensitivity with the utmost tact and diplomacy.
    • Familiarity with state specific labor laws, wage and hour guidelines and Federal and State regulations.
    • Ability to see the “big picture” business perspective, but is able to “roll up their sleeves” and do whatever it takes to get the job done.
    • Excellent interpersonal skills with a demonstrated ability to provide guidance and assistance to all levels of employees.
    • Demonstrated ability to work effectively in fast-paced environment, including managing multiple projects, meeting concurrent deadlines, managing time and priorities.
    • Ability to operate independently and as part of a team.
    • Flexibility, courage and confidence are key.
    • Ability to work with grace under pressure and have an adaptable style.
    • Strong Microsoft skills particularly in Word, Excel and PowerPoint.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed